Frequently Asked Questions

How do I make a reservation?

You can book your vacation rental easily and securely online 24 hours a day, 7 days a week through our online booking tool. Simply put your dates in the calendar view your rental and follow the prompts. We also have reservationists that are available Monday – Saturday, 9:00am – 8:00pm PST through our reservation line: 949-673-3770.

What is your payment policy?

We require a deposit of 50% of your total rental price for all reservations. This deposit it due within 5 days of booking and can be paid online by credit card by reserving through the calendar. Simply put in your dates, choose your rental, and follow the prompts for secure online booking. There is a small credit card processing fee of 0.0239 (0.0389 for foreign credit card). or electronic check (NO FEE) by phoning a reservationist . Final payment is due 30 days prior to your arrival. Reservations made within 30 days of arrival must be paid in full at the time of booking.

How do I make an E-Check payment?

Submit your Echeck payment through our secure gateway by clicking here

If you have any questions or would prefer to have your payments processed over the phone contact our reservationists at 949.673.3770

What if I need to cancel my reservation?

CANCELLATION POLICY:

100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.

Will refund 100% of your rental if re-rented for complete terms of your agreement less fees. If partial re-rent refund will be based on that amount LESS Credit Card and Bank Card (ATM) processing fees if applicable. Travel insurance can be purchased at time of booking that offers reimbursement for travel expenses incurred in the event of a cancellation.
Travel insurance can be purchased at time of booking that offers reimbursement for travel expenses incurred in the event of a cancellation. For more information please view this PDF on our travel insurance policy: GENERALI Traveler Protection Policy

A charge of $35 will be applied to any returned checks or electronic checks. Please make certain to use exact account name from your bank statement, routing number, and account number when paying.

Do you require a security deposit?

Yes. You are required to pay a $45 damage protection fee that provides damage insurance up to $1500.00 of accidental damage or you can provide a $5000.00 refundable security deposit if you would like to provide a refundable security deposit instead of the damage protection fee.

A security deposit is refundable and will be distributed back to you within 21 days of your departure, contingent there is no accidental damage caused by you or your guests during your stay. We kindly ask that any damage caused by you or your guests is promptly reported to Casa de Balboa. All damages and estimates will be evaluated by Casa de Balboa and deducted from your refundable security deposit if deemed necessary for repairs or replacement purchases.

Is travel insurance available?

Yes. For your convenience travel Insurance is provided to you through our partner, Generali, formerly CSA Travel Protection. You can choose to purchase travel insurance when booking online or let our reservationist know when booking over the phone.

The plan includes coverage and benefits for trip cancelation and interruption, trip delay, baggage delay, loss, theft and damage of baggage and personal effects — including provisions for sporting equipment – medical and dental expenses, emergency medical transportation, rental car damage and travel accidents. For added confidence, pre-existing medical conditions are accepted up to final payment.

As an added selling point, concierge, 24-hour emergency assistance, and identity theft resolution services are included. Identity theft resolution services are available to you for six months from date of scheduled departure, another example of CSA’s signature before, during and after vacation value.

This standard travel insurance package is provided at a rate of 6.95% of your total reservation. If you would like additional travel protection coverage please inquire.

They do not cover for pandemics or fear of pandemics. They cover for illness from covid 19.

More information can be viewed on this PDF: CSA Traveler Protection Policy

Are refunds available in the case of inclement weather?

No refunds will be given for cancellation or interruption due to weather. Travel insurance is available for an additional fee. For more information please see the above question and answer regarding Traveler Protection Insurance.

What are your check-in and check-out times?

CHECK-IN time is 3:00 PM on the day of your arrival. Please understand that we have a limited amount of time to get your Casa in pristine condition for you, after previous guests depart, so it is difficult to offer earlier check-ins. Please inquire the day before check-in to see if we can accommodate an early check-in.

CHECK-OUT time is 10:00 AM and we kindly ask guests to make sure they depart BY this time. Additional costs may be incurred if a guest does not depart by this time, without prior consent by Casa de Balboa.

Do we have a parking spot?

Provided with each vacation rental (EXCEPT CASITA 216A) is a private garage that accommodates a single vehicle. Please note that most garages can accommodate most vehicles with the exception of extra large SUV’s (i.e. Navigators, Hummers, Expeditions, etc….EXCEPTION CASITA 216B IS OVERSIZED FOR ONE VEHICLE AND TOYS). Garage entries are 7ft height. We suggest you unload and fold in mirrors before entering the garage.

CASAITA 216A has a parking spot on the right side of the building for small/med vehicle. It currently is accessed by short drive on left or neighbors drive on the right.

Parking is also available on the street in “pay station” areas and non “pay station” areas (FREE). In addition there is a non metered/non pay station space in front of Casa 227. Meters run from 8:00 AM – 6:00 PM daily and must be maintained or a citation may occur from the local parking authority. There is a mobile app that you can download to pay. Please be aware of street sweeping once weekly Thursday’s on our side of the street and Wednesday’s on the other side and lot down West Bay Ave.

Is there a charge for lost keys?

You will be provided with TWO keys and ONE garage door remote to your rental property. You may be charged $100 for lost keys (or more..if a locksmith is necessary0 and $100 for replacement of remotes.

Are telephones available?

Some Casas are set up for phones due to our cable service, however, the phone may not be installed. Please use your cell phone for calls.

What about maid service?

All Casa’s are cleaned prior to your arrival and after your departure. Mid-stay cleaning service is available upon request at an additional charge. You will pay the housekeeping service directly.

Who supplies linens and what are your other amenities?

We provide:

High standard of cleanliness
All linens provided (high quality!)
Heavenly or W Hotel mattresses or the equivalent
High powered fans and a portable air conditioner in each unit
Bath towels, beach towels, beach chairs, beach umbrellas
High chairs and port-a-cribs available upon request (no extra charge)
Toddler air mattresses available upon request (no extra charge)
Sand toys available
Gourmet kitchens, complete with all cookware and dish-ware
Assortment of cooking spices and cooking oils available
Papaya Spa bar soap
Patio Heaters
High quality inflatable air mattresses for additional guests (auto inflate/deflate, pillow top – queen or twin)
Pet Friendly (upon prior approval, please call, NO CATS)

What supplies are included in the rental?

For your convenience, properties are equipped with kitchenware and supplies for everyday cooking and a STARTER SUPPLY of paper towels, soap, tissues and toilet paper.

What items should we bring?

Personal items such as shampoo and food and beverage.

May I grill outside?

Yes grilling is allowed outside on your Weber grill. All grills are natural gas with the exception of 227 which is propane. You may need to do an exchange of your tank for a full tank at the local Pavilions food market or head to old Newport Blvd or harbor Blvd for tank refills which are generally less expensive and more gas in tank. Please clean up after your use, check and replace foil liners in drip areas to prevent flare ups, and never leave grill unattended.

Are pets allowed?

We allow some small and medium breeds of dogs at the Casa’s NOT at the Casita’s. We do not accept BANNED BREEDS. Please call our reservationist to see if your dog will be allowed. Generally speaking we accept most breeds of small to medium sized WELL BEHAVED dogs. It is the owners responsibility to clean up after your pet in and around your Casa making sure to properly dispose of all waste. Please hose any areas your dog may soil as the acid from urine can stain the pavers. You must also ensure that your pet maintains a calm sound level and is not intrusive to other guest vacations. We do not allow cats under any circumstances. If a pet is found in your Casa during your stay without prior consent by Casa de Balboa, we reserve the right to cancel your reservation, forfeiting your deposit and occupancy.

***UNACCEPTABLE BREEDS (INCLUDING Mixed breeds that are partly the following breed):

Doberman Pinscher
Pit bull
Rottweiler
Chow Chow
Wolf dogs and wolf hybrids
Presa Canario (Canary dog)
Akita
German Shepherd
Husky
Mastiff
Alaskan Malamute
Bullmastiff
Caucasian Shepherd
American Bulldog
Cane Corso
Great Dane
Malamute
Giant Schnauzer
Boxer
Catahoula Leopard
Rhodesian Ridgeback
Beauceron
Belgian Malinois
Coyote dog
Dingo
Dogo Argentino
English Bulldog
Shar-Pei
Tosa Inu
Weimaraner

Construction

Construction can happen anywhere in the city at any given time. Our reservation agents are not expected to be aware of construction, repairs, and remodeling projects that could occur nearby. We make EVERY EFFORT to identify time frames that construction could occur nearby and notify our guests accordingly (When we know you will know). Some construction or repairs may occur without much notice or no notice given to us. Timelines for construction can be delayed or moved. Should you find yourself near construction please exercise patience and understanding. In the event there is construction nearby that becomes intolerable, we’ll do our best to talk to the contractors and alleviate your concerns, but no refunds will be made.

Smoking Policy

Smoking indoors is prohibited. You may smoke on your deck or patio but we kindly ask that you be a good neighbor and be mindful of where your smoke travels. Please be considerate for our non-smoking guests. Please do not use any candles or other decorative items to dispose of cigarettes. All damages to furniture caused as a result of smoking will be deducted from your refundable security deposit. Please do not toss butts or ashes in the road or down below.

Trash Pick Up:

We are having issues with compliance.

GUESTS ARE RESPONSIBLE for taking trash out and taking empty cans in. Due to the trash pick up schedule, you may be taking a prior guests trash out as incoming guests may be taking yours out as well.

YOU MAY INCUR EXTRA FEES IF YOU DO NOT PUT CANS OUT FOR PICK-UP, PLACE CANS AWAY FROM VEHICLES, AND PLACE AT LEAST A FOOT BETWEEN CANS. THEY WILL NOT BE PICKED UP AND YOU WILL BE CHARGED FOR EXTRA PICK UP.

TRASH LOCATION CASA’S:

Cans are located on the side or rear of each casa. Bring out AFTER 7PM Monday night. Do not place near cars or other cans.

TRASH LOCATION CASITA’S:

CASITA 216A LOWER: The placement of cans for the LOWER unit is behind the gate next to the entry door. Bring out AFTER 7PM Monday night. Do not place near cars or other cans.

CASITA 216B UPPER: The cans for the UPPER unit are stored in the garage. Please bag properly. Bring out AFTER 7PM Monday night. Do not place near cars or other cans.

Organic Waste:

We have supplied green compostable bags under the sink for organic waste. We suggest placing a plastic grocery bag in the kitchen bucket, then the green liner. Dispose of the compostable bag liner and it’s contents only in the green can NOT the plastic liner underneath.

Trash Collection Schedule:

Our trash pick up is on Tuesday. Containers can be placed out for pick up no earlier than 7 p.m. the evening before collection, and all containers must be returned to storage area by 7 p.m. the night of collection. Please have your containers out by 6:30 a.m. on the morning of your collection.

PLEASE PLACE CANS IN FRONT OF YOUR GARAGE IN THE STREET CURB NOT ON THE SIDEWALK….PROPERLY FACING FOR PICK UP (INSTRUCTIONS ON CAN). LEAVE ROOM FOR THE MECHANICAL ARMS TO PICK UP. DO NOT PLACE CANS CLOSE TO CARS OR EACH OTHER…THEY WONT PICK THEM UP.

Regular trash is picked up early in the morning. Recyclables are picked up later in the day.

Holiday Collection Schedule:

Refuse is not collected on the following holidays:

New Year’s Day
Memorial Day
July 4th
Labor Day
Thanksgiving
Christmas

If the observed holiday falls on a weekday (ours is Tuesday now), refuse collection will be delayed by one day for the remainder of the week (Ours then should be Wednesday). If the observed holiday falls on a weekend, refuse collection will be on a regular schedule.

Summer Saturday Collection starts two (2) Saturdays before the 4th of July and ends the Saturday before Labor Day.

During the summer months, specific locations, including Casa de Balboa, have a an additional Saturday collection OF THE REFUSE CAN ONLY (NOT RECYCLABLE OR ORGANIC), in addition to the regularly-scheduled weekday trash collection on Tuesday. Please have your cans out Friday night (after 7PM) …this additional pick-up is good until right before Labor Day.

IF YOU DO NOT COMPLY WITH TRASH PICK UP AND WE NEED TO ORDER A SPECIAL PICK UP, YOU WILL BE CHARGED A MINIMUM OF $50.00. IF WE ARE CHARGED MORE, THEN WE WILL PASS THAT ON TO YOU.

If your question isn’t answered here, please contact us.